---
title: "Cancellation policy discoverable · Specoria"
description: "Flexible cancellation is one of the first filters guests give an agent; unclear terms push you below properties that state them."
source_url: "https://specoria.com/method/checks/cancellation-policy/"
lang: "en"
---

[← All checks](https://specoria.com/method/checks/)
cancellation_policy

# Cancellation policy discoverable

Why it matters Flexible cancellation is one of the first filters guests give an agent; unclear terms push you below properties that state them.

**Category**
Policies and trust

**Weight**
12 of 100 points (together with the common checks)

**Critical blocker**
No. If it fails, it only costs its own weight.

**Applies to**
Hotels and lodging

**Effort**
30 minutes · content

**Score model**
v2.4

## How we measure it

We look for a link to the cancellation or booking terms on the homepage; found passes. Terms mentioned only in text are a partial pass, nothing fails. The linked page isn’t opened.

### What the result page says

These are the sentences in the test result; “…” is replaced by what we found on your site.

- Passed There’s a link to the cancellation or booking terms.
- Partial Cancellation is mentioned on the homepage, but there’s no page with the full terms an agent can read.
- Failed No cancellation policy link or wording was found on the homepage.

## How to fix it

**Target:** A plain-text cancellation policy page (deadline, fees, no-show) linked from every page.

### How to verify it yourself

The homepage footer should link to a page that states the cancellation deadline and any fees in plain text.

### Fix it with an AI coding agent

Paste this into Claude Code, Cursor or another coding agent working on your store’s code. Review the change before you deploy it.

`You are working on my online store. Specoria’s agent readiness test checks the item below. Fix it so AI shopping agents can read the store and act on it.

## 1. Cancellation policy discoverable (cancellation_policy)
Target: A plain-text cancellation policy page (deadline, fees, no-show) linked from every page.
Reference: https://specoria.com/method/checks/cancellation-policy/

## Rules
- First look through the codebase and tell me which files or templates you will change, before editing anything.
- Change only what these checks need, and keep the visible page and the structured data saying the same thing.
- Never invent prices, stock, shipping or return terms, reviews or product identifiers (GTIN): take them from the store’s real data or ask me.
- Don’t block or slow down real visitors and don’t add tracking.
- After deploying, run the free test again at https://specoria.com/ to verify the fix.`

[← PreviousRooms and prices readable](https://specoria.com/method/checks/room-offers/)[Next →Booking entry point reachable](https://specoria.com/method/checks/booking-entry/)

[Run the free test](https://specoria.com/method/checks/cancellation-policy/#test) [See the sample report →](https://specoria.com/reports/sample-report/)

## Related

- [Business structured data (Organization / ProfessionalService)](https://specoria.com/method/checks/service-org/)
- [Contact details readable](https://specoria.com/method/checks/contact-details/)
- [Agent Readiness Index 2027](https://specoria.com/index/) How the benchmarked stores scored, with open data
- [Agentic commerce statistics](https://specoria.com/agentic-commerce-statistics/) Sourced, dated figures you can cite

FREE TEST

## Test your store now

Enter your store’s address: 27 checks on your public pages, the way a shopping agent reads them.

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