---
title: "Contact details readable · Specoria"
description: "Contact details readable: An agent hands the user a way to reach you; if it can’t read one, it suggests someone it can."
source_url: "https://specoria.com/method/checks/contact-details/"
lang: "en"
---

[← All checks](https://specoria.com/method/checks/)
contact_details

# Contact details readable

Why it matters An agent hands the user a way to reach you; if it can’t read one, it suggests someone it can.

**Category**
Policies and trust

**Weight**
12 of 100 points (together with the common checks)

**Critical blocker**
No. If it fails, it only costs its own weight.

**Applies to**
Service businesses

**Effort**
15 minutes · content

**Score model**
v2.4

## How we measure it

We look for an email address and a phone number on the homepage (link, text or structured data). Both pass, one is a partial pass, neither fails.

### What the result page says

These are the sentences in the test result; “…” is replaced by what we found on your site.

- Passed An email address and a phone number are on the homepage (as text, links or structured data).
- Partial Contact details are incomplete; missing: ….
- Failed Neither an email address nor a phone number was found on the homepage.

## How to fix it

**Target:** Email and phone are plain text with mailto:/tel: links in the header or footer of every page.

### How to verify it yourself

The homepage should show a mailto: and a tel: link (or the same values in your Organization data).

### Fix it with an AI coding agent

Paste this into Claude Code, Cursor or another coding agent working on your store’s code. Review the change before you deploy it.

`You are working on my online store. Specoria’s agent readiness test checks the item below. Fix it so AI shopping agents can read the store and act on it.

## 1. Contact details readable (contact_details)
Target: Email and phone are plain text with mailto:/tel: links in the header or footer of every page.
Reference: https://specoria.com/method/checks/contact-details/

## Rules
- First look through the codebase and tell me which files or templates you will change, before editing anything.
- Change only what these checks need, and keep the visible page and the structured data saying the same thing.
- Never invent prices, stock, shipping or return terms, reviews or product identifiers (GTIN): take them from the store’s real data or ask me.
- Don’t block or slow down real visitors and don’t add tracking.
- After deploying, run the free test again at https://specoria.com/ to verify the fix.`

## Specifications and guidance

- [schema.org/ContactPoint ↗](https://schema.org/ContactPoint)

The check is based on these open sources; links go to the publisher’s own pages.

[← PreviousPricing or “how it works” discoverable](https://specoria.com/method/checks/pricing-info/)[Next →Contact or quote form within one click](https://specoria.com/method/checks/contact-form/)

[Run the free test](https://specoria.com/method/checks/contact-details/#test) [See the sample report →](https://specoria.com/reports/sample-report/)

## Related

- [Cancellation policy discoverable](https://specoria.com/method/checks/cancellation-policy/)
- [Business structured data (Organization / ProfessionalService)](https://specoria.com/method/checks/service-org/)
- [Agent Readiness Index 2027](https://specoria.com/index/) How the benchmarked stores scored, with open data
- [Agentic commerce statistics](https://specoria.com/agentic-commerce-statistics/) Sourced, dated figures you can cite

FREE TEST

## Test your store now

Enter your store’s address: 27 checks on your public pages, the way a shopping agent reads them.

The free test runs in your browser and needs JavaScript. [Request the free deep audit by email instead →](https://specoria.com/#contact)

Your result opens on its own page. Want the full picture? The free deep audit and panel come next, by email.