---
title: "Returns page and window · Specoria"
description: "Returns page and window: An agent wants to tell the shopper the return window and who pays; if the page isn’t clear it can’t verify the condition."
source_url: "https://specoria.com/method/checks/returns-human/"
lang: "en"
---

[← All checks](https://specoria.com/method/checks/)
returns_human

# Returns page and window

Why it matters An agent wants to tell the shopper the return window and who pays; if the page isn’t clear it can’t verify the condition.

**Category**
Policies and trust

**Weight**
4 of 100 points

**Critical blocker**
No. If it fails, it only costs its own weight.

**Applies to**
Online stores

**Effort**
1 hour · content

**Score model**
v2.4

## How we measure it

We find the returns page from links on the homepage and product page, open it and look for the return window (days). Days found passes; a page without days, or a PDF-only policy, is a partial pass; no page fails.

### What the result page says

These are the sentences in the test result; “…” is replaced by what we found on your site.

- Passed A returns page was found and the window is readable: … days….
- Partial Your return policy is in a PDF, which agents often can’t read.
- Partial A returns page was found, but it doesn’t state the window clearly (e.g. “within 30 days”).
- Failed No return policy link was found on the homepage or product page; it may be added later by JavaScript.

## How to fix it

**Target:** The homepage links to an HTML returns page that states the window, fees and method clearly.

### How to verify it yourself

The returns page should state the window in days, who pays for return shipping and how to return.

### Fix it with an AI coding agent

Paste this into Claude Code, Cursor or another coding agent working on your store’s code. Review the change before you deploy it.

`You are working on my online store. Specoria’s agent readiness test checks the item below. Fix it so AI shopping agents can read the store and act on it.

## 1. Returns page and window (returns_human)
Target: The homepage links to an HTML returns page that states the window, fees and method clearly.
Reference: https://specoria.com/method/checks/returns-human/

## Rules
- First look through the codebase and tell me which files or templates you will change, before editing anything.
- Change only what these checks need, and keep the visible page and the structured data saying the same thing.
- Never invent prices, stock, shipping or return terms, reviews or product identifiers (GTIN): take them from the store’s real data or ask me.
- Don’t block or slow down real visitors and don’t add tracking.
- After deploying, run the free test again at https://specoria.com/ to verify the fix.`

## Where it sits in the 196-criteria framework

The result of this check counts as evidence for these items of the readiness framework:

- `0.returns_human` Shopping flow (Specoria) section

[The framework and its source →](https://specoria.com/method/#criteria)

[← PreviousMachine-readable return policy](https://specoria.com/method/checks/returns-machine/)[Next →Machine-readable shipping information](https://specoria.com/method/checks/shipping-machine/)

[Run the free test](https://specoria.com/method/checks/returns-human/#test) [See the sample report →](https://specoria.com/reports/sample-report/)

## Related

- [Machine-readable return policy](https://specoria.com/method/checks/returns-machine/)
- [Machine-readable shipping information](https://specoria.com/method/checks/shipping-machine/)
- [Agent Readiness Index 2027](https://specoria.com/index/) How the benchmarked stores scored, with open data
- [Agentic commerce statistics](https://specoria.com/agentic-commerce-statistics/) Sourced, dated figures you can cite

FREE TEST

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