Cancellation and Refunds

1. Cancelling your subscription

• Cancel in one click from the Plans page in the panel; cancelling is completed on Stripe’s secure billing page.
• After cancelling, your plan stays open until the end of the paid period and you are not charged again. Your free panel and reports stay available.
• No minimum term, no early-cancellation fee, no questions asked.

2. Right of withdrawal

Business buyers: there is no right of withdrawal.

Consumers in the EU, the EEA or the UK: you have the right to withdraw from the contract within 14 days of its conclusion without giving a reason. Because you expressly ask, on the payment step, for the service to start immediately within that period, if you withdraw you pay a proportionate amount for the service provided until you told us, and we refund the rest within 14 days. You lose the right of withdrawal once the service has been fully provided.

Consumers in Türkiye: the service is supplied electronically and immediately; once it starts at your express request, the right of withdrawal does not apply (Turkish Distance Contracts Regulation, art. 15(1)(ğ) and (h)).

Other consumers: the mandatory consumer law of your country applies.

How to withdraw: tell us clearly within 14 days, by email to contact@specoria.com or by post or registered email to the addresses in the seller details. You may use this model form, but you don’t have to: “To Webtures Ltd, 494a Fulham Road, London SW6 5NH, United Kingdom, contact@specoria.com: I hereby give notice that I withdraw from my contract for the following service: [plan], ordered on [date], name of consumer, address of consumer, date.” We refund by the same means of payment within 14 days of receiving your notice, minus the proportionate amount for the service already provided.

3. When we refund

• Wrong or duplicate charges: the amount charged in error is refunded in full.
• Service we could not deliver: if your plan did not open, or the service was largely unavailable during a paid period because of us, we refund the part of the period you could not use.
• Add-ons: an add-on cancelled before it is activated is refunded; one-time add-ons that have been activated (e.g. an extra simulation pack, an expert hour already delivered) are not.
• If we discontinue the service: we refund the paid, unused part of your period.
• Consumers ending the contract at once: if you are a consumer and ask by email for the contract to end immediately rather than at the end of the period, it ends within 7 days and we refund the unused, prepaid part for the remaining days within 15 days.
• Apart from these cases and your statutory rights, there are no partial refunds for an unused period; when you cancel, the plan stays open until the end of the period.

4. How refunds are made

Send your request to contact@specoria.com or as a support request in the panel. Approved refunds are made within 14 days to the card you paid with, through Stripe; how long it takes to reach your account depends on your bank. A credit note or corrected invoice is issued for the refunded amount as the law requires.

5. Related documents

Terms of Service · Terms of Sale · Pre-contract Information · Privacy notice