Specoria
Menu
TR Free test
← All checks
cancellation_policy

Cancellation policy discoverable

Why it matters Flexible cancellation is one of the first filters guests give an agent; unclear terms push you below properties that state them.

Category
Policies and trust
Weight
12 of 100 points (together with the common checks)
Critical blocker
No. If it fails, it only costs its own weight.
Applies to
Hotels and lodging
Effort
30 minutes · content
Score model
v2.4

How we measure it

We look for a link to the cancellation or booking terms on the homepage; found passes. Terms mentioned only in text are a partial pass, nothing fails. The linked page isn’t opened.

What the result page says

These are the sentences in the test result; “…” is replaced by what we found on your site.

  • PassedThere’s a link to the cancellation or booking terms.
  • PartialCancellation is mentioned on the homepage, but there’s no page with the full terms an agent can read.
  • FailedNo cancellation policy link or wording was found on the homepage.

How to fix it

Target: A plain-text cancellation policy page (deadline, fees, no-show) linked from every page.

How to verify it yourself

The homepage footer should link to a page that states the cancellation deadline and any fees in plain text.

Fix it with an AI coding agent

Paste this into Claude Code, Cursor or another coding agent working on your store’s code. Review the change before you deploy it.

You are working on my online store. Specoria’s agent readiness test checks the item below. Fix it so AI shopping agents can read the store and act on it.

## 1. Cancellation policy discoverable (cancellation_policy)
Target: A plain-text cancellation policy page (deadline, fees, no-show) linked from every page.
Reference: https://specoria.com/method/checks/cancellation-policy/

## Rules
- First look through the codebase and tell me which files or templates you will change, before editing anything.
- Change only what these checks need, and keep the visible page and the structured data saying the same thing.
- Never invent prices, stock, shipping or return terms, reviews or product identifiers (GTIN): take them from the store’s real data or ask me.
- Don’t block or slow down real visitors and don’t add tracking.
- After deploying, run the free test again at https://specoria.com/ to verify the fix.

Run the free test See the sample report →