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contact_details

Contact details readable

Why it matters An agent hands the user a way to reach you; if it can’t read one, it suggests someone it can.

Category
Policies and trust
Weight
12 of 100 points (together with the common checks)
Critical blocker
No. If it fails, it only costs its own weight.
Applies to
Service businesses
Effort
15 minutes · content
Score model
v2.4

How we measure it

We look for an email address and a phone number on the homepage (link, text or structured data). Both pass, one is a partial pass, neither fails.

What the result page says

These are the sentences in the test result; “…” is replaced by what we found on your site.

  • PassedAn email address and a phone number are on the homepage (as text, links or structured data).
  • PartialContact details are incomplete; missing: ….
  • FailedNeither an email address nor a phone number was found on the homepage.

How to fix it

Target: Email and phone are plain text with mailto:/tel: links in the header or footer of every page.

How to verify it yourself

The homepage should show a mailto: and a tel: link (or the same values in your Organization data).

Fix it with an AI coding agent

Paste this into Claude Code, Cursor or another coding agent working on your store’s code. Review the change before you deploy it.

You are working on my online store. Specoria’s agent readiness test checks the item below. Fix it so AI shopping agents can read the store and act on it.

## 1. Contact details readable (contact_details)
Target: Email and phone are plain text with mailto:/tel: links in the header or footer of every page.
Reference: https://specoria.com/method/checks/contact-details/

## Rules
- First look through the codebase and tell me which files or templates you will change, before editing anything.
- Change only what these checks need, and keep the visible page and the structured data saying the same thing.
- Never invent prices, stock, shipping or return terms, reviews or product identifiers (GTIN): take them from the store’s real data or ask me.
- Don’t block or slow down real visitors and don’t add tracking.
- After deploying, run the free test again at https://specoria.com/ to verify the fix.

Specifications and guidance

The check is based on these open sources; links go to the publisher’s own pages.

Run the free test See the sample report →